Salon Policies & FAQs
HOW TO SCHEDULE AN APPOINTMENT
All appointments are scheduled a la carte. Please read the description of the service you are requesting. If you are requesting a color appointment, you will need to also choose a haircut or add on a style from the color menu.
Please note: some services require a non-refundable deposit.
HOW TO ARRIVE FOR YOUR APPOINTMENT
CURLY: We cut hair dry, so we’ll cut it first, THEN wash and style it. Please arrive with your hair in a freshly styled state that accurately represents how you usually style it. This includes using styling products. Please wash, style, and fully dry your hair within 48 hours of your appointment to help us give you the best and most accurate cut possible.
COLOR: Please avoid washing your hair for 24 hours prior to help lessen scalp sensitivity during your color service.
PARKING: We are located on the second floor at 305 NW 21st Ave at the corner of 21st and Everett. This location has street parking only and due to the proximity of the soccer stadium this can be challenging on game days so please plan accordingly. The closest lots are on 19th and NW Everett (not available on Sundays), NW Everett between 23rd and 22nd for evenings and weekends only.
LATE ARRIVALS: Please arrive on time for your appointment. If you arrive 15 minutes past the start of your appointment, we will not be able to provide your service, and you’ll need to reschedule.
CANCELLATIONS OR RESCHEDULING
Please read our cancellation policy carefully. By booking you are accepting these terms.
We require a minimum 24-48 hour notice when canceling or rescheduling an appointment. Canceling or rescheduling after that timeframe will result in a fee of 50% of the missed service cost. No further bookings will be accepted until this fee has been paid.
Staying healthy and well is our first priority for you and also for us. If you are feeling unwell, or if there is a chance you have been exposed to any contagious illnesses, we kindly ask that you contact us directly via text and let us know so that we can reschedule you.
All no-call/no-shows will be charged a no-show fee of 100% of the missed appointment that must be paid before another appointment is booked. These no-show terms are non-negotiable and are at the discretion of each stylist. We will send you text and email confirmations to remind you that your appointment is coming up. No shows are unacceptable.
You can reschedule your appointment through your GlossGenius account. Please contact us directly via text to cancel.
Refunds & Service Adjustments
HAIR SERVICES: Because hair services are customized and performed in person, service payments are generally non-refundable. Your satisfaction matters to us, and we will work with you if the result does not meet the expectations discussed during your consultation.
REDOS & ADJUSTMENTS: After your service is completed, if you feel that somthing isn’t quite right, or you need an adjustment, please contact us within 7 days of the service via text or email to schedule an adjustment. Adjustments will be evaluated individually and scheduled at the salon’s discretion.
RETAIL PRODUCTS: Unopened, unused retail products may be returned within 14 days of purchase with the original receipt. Opened or used products are generally not eligible for refunds.
DEPOSITS & CANCELLATIONS: Deposits and cancellation fees are subject to the terms disclosed when booking. Refund eligibility will be evaluated according to those terms.
OUR COMMITMENT: We value our clients and aim to resolve concerns fairly and professionally. Please contact Infinite Salon directly to discuss any refund or service concern.
HAVE ADDITIONAL QUESTIONS?
Please feel free to schedule a consultation.
